Efendos.com Returns - Terms and Conditions
Non-Defective Product Returns:
Non-defective products can be returned within 30 Days of invoice, in new condition with all original packing material and blank warranty cards for a refund minus the original shipping cost we paid to ship the product to you for free and a 15% restocking fee. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.
Language Teacher & Dictionaries:
Language Teacher and dictionaries must be returned within 14 days after receipt.
If for any reason you aren't satisfied, you can return any non-engraved item in its original condition for a refund. Jewelry Items that show signs of wear or have been resized (by a jeweler), engraved, altered, or damaged in any way cannot be accepted for return. All jewelry returns are charged a 15%, minimum $6.50 restocking fee.
Defective or damaged products:
In the unlikely event your product becomes defective or arrives damaged we will have the product picked up by UPS at your door and replace the product as soon we receive the damaged or defective product. All defective or damaged merchandise must be reported within 10 Days from delivery. After 10 Days, please contact the manufacturer with your warranty for replacement or repair. All original packing material including box and warranty cards must be saved. Without the original manufactures box we are unable to accept your claim.
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s).
The RMA number, once provided, is valid for 10 Days only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error.
The following products are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' authorized service centers: TVs and monitors 20" and up, air conditioners over 8000 btu, Panasonic Telivisions and Video products & Nortel phone equipment, Epilators & Shavers