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Frequently Asked Questions


About Efendos.com
Who is Efendos.com?
Efendos is an Internet-only marketplace selling brand name products at significant low prices to the public.

How can I contact you?
You can reach us by email 24 hours a day by writing to . You can also call us during normal business hours
Telephone Hours (EST):
Sales: Mon-Fri: 9am-5pm,
Sat/Sun: closed
Customer Service: Mon - Fri: 9am-5pm
Sat/Sun: closed

by calling toll-free (800)339-5039 OR Fax to: 718-752-0998

To Place An Order, Call Toll Free: (800)339-5039

Where are you physically located?
Our corporate offices are located at:
21-07 41st Avenue, Suite 201, Long Island City NY 11101

Can you send me a catalog?
Our Web site is our catalog. This allows us to keep our "website" continually fresh and updated.

Security & Privacy
How safe is it to pay by credit card at Efendos.com?
It's perfectly safe. When you enter your payment information into your computer and click the 'submit' button, your computer encrypts the information before it sends the data. Only our server has the key to decrypt it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us with a question), human eyes never even see your card number. In fact, our process is a lot safer than reading your card number aloud over the telephone.

Do you share my private information with anyone else?
No. At no time will we sell or broker any of the information we receive from you to any third parties. All information is only used to process your order.

Shopping Questions
Do I have to pay sales tax?
If you are shipping to New York (where Efendos.com is located), you'll have to pay sales tax.To any other state there will be no sales tax charged.

Are all the products new?
Yes. Each and every one of our 20000 + products are brand new from the manufacturer and shipped from authorized dealers and distributors.

How will I know if you received my order?
After checking out of our website with your merchandise and you have successfully placed your order you will receive a confirmation page immediately and a confirmation email which should be saved or printed out.

Payment & Shipping
When will my credit card be billed?
Your credit card will be billed 24 hours after point of sale.

I received the package but where is my receipt?
The confirming email you received after order placement can be used as an official receipt to redeem any coupons, rebates, warranties, etc. Simply print it out and submit it to the manufacturer.

Are there any hidden shipping charges?
No, all merchandise shipped absolutely free via UPS Ground service to any street address within the continental US.

How long will it take to receive the items I ordered?
If you selected Ground shipping, delivery times typically range from 2-7 business days but we ask that you allow a maximum of 10 days for delivery depending on location. Most of our products are shipped using standard ground transportation. Our products ship directly from the manufacturers or distributors and usually leave their hands within 24 hours of your order. Larger products that require special handling (like refrigerators) ship via common carrier and may take longer.

Can I get overnight shipping?
Yes, but please allow 1 business day to process your order. We also offer 2nd Day Air shipping on many items. Typical delivery times are between 2-4 business days.

Can I have a product delivered to a PO Box, Alaska, Hawaii, International?
Since we ship via UPS, we cannot ship to a P.O. Box. Please provide a street adderss.
Merchandise shipped to Alaska, Hawaii, and APOs can only be shipped via UPS 2nd Day Air Service or US Postal Service. Please contact us for a ship quote before placing an order. Unfortunately, only a few select items currently ship to Alaska or Hawaii.
At the moment we are not shipping outside of the United States. For all the details, please review our Info Section

Warranties & Returns
Do you honor manufacturer's warranties?
Manufacturer's warranties are (by definition) between you and the manufacturer. Most warranties require you to show proof of purchase, which your order confirmation can serve as. If you've lost your original order confirmation, you can email us at any time at CustomerService@efendos.com.

What about rebates?
If the product you purchase from us has a rebate, you should receive a paper copy of the rebate form when you get the product. If you don't, contact us and we'll drop a copy of the form in the mail to you. It is your responsibility to complete and submit the rebate forms to the manufacturer within the allowed time period.

What is your return policy?
We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.

Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed.

Non-Defective Product Returns:
Non-defective products can be returned within 30 Days of invoice, in new condition with all original packing material and blank warranty cards for a refund minus the original shipping cost we paid to ship the product to you for free and a 15% restocking fee. Return shipping is the responsibility of the customer. Any non-defective orders that are refused or marked “return to sender” will have freight charges deducted from your return. Orders should be returned via Ground service. Shipping & Handling Fees are not refundable. Personalized items, personal care products, and bulk orders cannot be returned. Please note that opened videos, cd-roms, and dvds cannot be returned. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.

Language Teacher & Dictionaries:
Language Teacher and dictionaries must be returned within 14 days after receipt.

Soleus Air-Conditioners:
All Soleus Air-Conditioners must be returned within 7 business days.

Jewelry:
If for any reason you aren't satisfied, you can return any non-engraved item in its original condition for a refund. Jewelry Items that show signs of wear or have been resized (by a jeweler), engraved, altered, or damaged in any way cannot be accepted for return. All jewelry returns are charged a 15%, minimum $6.50 restocking fee

Defective or damaged Products:
In the unlikely event your product becomes defective or arrives damaged we will have the product picked up by UPS at your door and replace the product as soon we receive the damaged or defective product. All defective or damaged merchandise must be reported within 5 Days from delivery. After 5 Days, please contact the manufacturer with your warranty for replacement or repair. All original packing material including box and warranty cards must be saved. Without the original manufactures box we are unable to accept your claim. Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

Return Notes:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please fill in the form provided below completely, including a description of the issue in the comments field. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 10 Days only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error.

The following products are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' authorized service centers: TVs and monitors 20" and up, air conditioners over 8000 btu, Panasonic Telivisions and Video products & Nortel phone equipment, Epilators & Shavers.

Cancellation Policy: If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.

Advertising Disclaimer: Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice. Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.

Wholesale Request
Volume Sales: Efendos.com ships almost anywhere in the United States. Working directly with fulfillment centers and manufactures we can offer our clients the best possible pricing on large quantity institutional, corporate or government orders. Or clients include: Hotels, Corporations, Contactors, US Forces, Architects, & Gift Retail Stores. We sale over 20000 products currently not listed on our website.

Buyers, please Contact Us with your complete contact information and product quantity request.




Frequently Asked Questions