Frequently Asked Questions

Non-Defective Product Returns:
Non-defective products can be returned within 30 Days of invoice, in new condition with all original packing material and blank warranty cards for a refund minus the original shipping cost we paid to ship the product to you for free and a 15% restocking fee. Return shipping is the responsibility of the customer. Any non-defective orders that are refused or marked “return to sender” will have freight charges deducted from your return. Orders should be returned via Ground service. Shipping & Handling Fees are not refundable. Personalized items, personal care products, and bulk orders cannot be returned. Please note that opened videos, cd-roms, and dvds cannot be returned. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.

Language Teacher & Dictionaries:
Language Teacher and dictionaries must be returned within 14 days after receipt.

Soleus Air-Conditioners:
All Soleus Air-Conditioners must be returned within 7 business days.

Jewelry:
If for any reason you aren't satisfied, you can return any non-engraved item in its original condition for a refund. Jewelry Items that show signs of wear or have been resized (by a jeweler), engraved, altered, or damaged in any way cannot be accepted for return. All jewelry returns are charged a 15%, minimum $6.50 restocking fee

Defective or damaged Products:
In the unlikely event your product becomes defective or arrives damaged we will have the product picked up by UPS at your door and replace the product as soon we receive the damaged or defective product. All defective or damaged merchandise must be reported within 5 Days from delivery. After 5 Days, please contact the manufacturer with your warranty for replacement or repair. All original packing material including box and warranty cards must be saved. Without the original manufactures box we are unable to accept your claim. Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

Return Notes:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please fill in the form provided below completely, including a description of the issue in the comments field. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 10 Days only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error.

The following products are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' authorized service centers: TVs and monitors 20" and up, air conditioners over 8000 btu, Panasonic Telivisions and Video products & Nortel phone equipment, Epilators & Shavers.

Cancellation Policy: If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.

Advertising Disclaimer: Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice. Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.