Info
About Efendos.com |
Who is Efendos.com? Efendos is an Internet-only marketplace selling brand name products at significant low prices to the public. |
How can I contact you? You can reach us by email 24 hours a day by writing to . You can also call us during normal business hours Telephone Hours (EST): Sales: Mon-Fri: 9am-5pm, Sat/Sun: closed Customer Service: Mon - Fri: 9am-5pm Sat/Sun: closed by calling toll-free (800)339-5039 OR Fax to: 718-752-0998 To Place An Order, Call Toll Free: (800)339-5039 |
Where are you physically located? Our corporate offices are located at: 21-07 41st Avenue, Suite 201, Long Island City NY 11101 |
Can you send me a catalog? Our Web site is our catalog. This allows us to keep our "website" continually fresh and updated. |
Security & Privacy |
How safe is it to pay by credit card at Efendos.com? It's perfectly safe. When you enter your payment information into your computer and click the 'submit' button, your computer encrypts the information before it sends the data. Only our server has the key to decrypt it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us with a question), human eyes never even see your card number. In fact, our process is a lot safer than reading your card number aloud over the telephone. |
Do you share my private information with anyone else? No. At no time will we sell or broker any of the information we receive from you to any third parties. All information is only used to process your order. |
Shopping Questions |
Do I have to pay sales tax? If you are shipping to New York (where Efendos.com is located), you'll have to pay sales tax.To any other state there will be no sales tax charged. |
Are all the products new? Yes. Each and every one of our 20000 + products are brand new from the manufacturer and shipped from authorized dealers and distributors. |
How will I know if you received my order? After checking out of our website with your merchandise and you have successfully placed your order you will receive a confirmation page immediately and a confirmation email which should be saved or printed out. |
Payment & Shipping |
When will my credit card be billed? Your credit card will be billed 24 hours after point of sale. |
I received the package but where is my receipt? The confirming email you received after order placement can be used as an official receipt to redeem any coupons, rebates, warranties, etc. Simply print it out and submit it to the manufacturer. |
Are there any hidden shipping charges? No, all merchandise shipped absolutely free via UPS Ground service to any street address within the continental US. |
How long will it take to receive the items I ordered? If you selected Ground shipping, delivery times typically range from 2-7 business days but we ask that you allow a maximum of 10 days for delivery depending on location. Most of our products are shipped using standard ground transportation. Our products ship directly from the manufacturers or distributors and usually leave their hands within 24 hours of your order. Larger products that require special handling (like refrigerators) ship via common carrier and may take longer. |
Can I get overnight shipping? Yes, but please allow 1 business day to process your order. We also offer 2nd Day Air shipping on many items. Typical delivery times are between 2-4 business days. |
Can I have a product delivered to a PO Box, Alaska, Hawaii, International? Since we ship via UPS, we cannot ship to a P.O. Box. Please provide a street adderss. Merchandise shipped to Alaska, Hawaii, and APOs can only be shipped via UPS 2nd Day Air Service or US Postal Service. Please contact us for a ship quote before placing an order. Unfortunately, only a few select items currently ship to Alaska or Hawaii. At the moment we are not shipping outside of the United States. For all the details, please review our Info Section |
Warranties & Returns |
Do you honor manufacturer's warranties? Manufacturer's warranties are (by definition) between you and the manufacturer. Most warranties require you to show proof of purchase, which your order confirmation can serve as. If you've lost your original order confirmation, you can email us at any time at CustomerService@efendos.com. |
What about rebates? If the product you purchase from us has a rebate, you should receive a paper copy of the rebate form when you get the product. If you don't, contact us and we'll drop a copy of the form in the mail to you. It is your responsibility to complete and submit the rebate forms to the manufacturer within the allowed time period. |
What is your return policy? We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below. Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed. Non-Defective Product Returns: Language Teacher & Dictionaries: Soleus Air-Conditioners: Jewelry: Defective or damaged Products: Return Notes: The following products are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' authorized service centers: TVs and monitors 20" and up, air conditioners over 8000 btu, Panasonic Telivisions and Video products & Nortel phone equipment, Epilators & Shavers. Cancellation Policy: If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded. Advertising Disclaimer: Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice. Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank. |
Wholesale Request Volume Sales: Efendos.com ships almost anywhere in the United States. Working directly with fulfillment centers and manufactures we can offer our clients the best possible pricing on large quantity institutional, corporate or government orders. Or clients include: Hotels, Corporations, Contactors, US Forces, Architects, & Gift Retail Stores. We sale over 20000 products currently not listed on our website. Buyers, please Contact Us with your complete contact information and product quantity request. |